ClearAction Continuum

Growing your experience leadership maturity

customer experience basics

Experience leadership is a team sport

Fast-track your team

Deepen expertise

Advance your goals

“I highly recommend ClearAction Continuum to assist you in your vision. They understand the importance of accountability and generating ROI. They are masterful in aligning stakeholders, both inside and outside the company. ClearAction sees the marketing “big picture” and how all the pieces create a successful effort.”

Marti Smith, Vice President of Marketing, Shoretel

Experience Leadership Closes Gaps

It’s company-wide alignment to expectations
Experience = realities ÷ expectations

experience leadership alignment

Experience Leadership is company-wide alignment to core-growth stakeholders’ expectations.

It amplifies customers’, employees’ and partners’ potential to propel your growth.

Gaps in these key stakeholders’ realities vs. expectations delays your nimbleness.

Because ongoing change is the new normal, the nimblest firms will rise to the top.

Experience Leadership Collaboration

In team sports, every play relies on 360-degree collaboration.

“ClearAction Continuum is an expert in overall business operations and has been an invaluable resource for me and my team to learn best practices in marketing, supply chain, quality, and communications. They taught us things that would not readily cross our minds,  and increased our efficiency and accuracy in many areas. I highly recommend ClearAction Continuum.”

Katherine Van Diepen, Director of Marketing, Anritsu

Our roots extend beyond the 2005 founding of ClearAction experience leadership by Lynn Hunsaker and 2006 founding of Marketing Operations Partners by Gary Katz.

It all started with Lynn’s MBA in marketing and VoC for Sonoco’s Strategic Planning and Gary’s USF master’s thesis on Organization Change & Development Model for Public Relations.

ClearAction Continuum was formed through a long collaboration and merger of these two firms in 2017, launching the Experience Value Exchange for CX, CS, EX and Marketing teams.

The Experience Value Exchange helps you drive customer value growth through ease of work and ease of doing business: accountability → alignment → agility.

The Value Exchange is your game-changing learning community

Get real-time solutions 24×7 for your whole team

  • Make CS, CX, EX and PX a team sport in your company
  • Elevate CS, CX, EX, PX & Marketing for scalability and higher ROI
  • On-the-go resources for every job level and learning style
  • Includes ClearAction’s classes and member contributions
  • Learn how to drive accountability → alignment → agility
    • Trust-building = accountability (ease of work):
      Respecting Interdependencies + Consistency to Intentions
    • Silo-smoothing = alignment (ease of work + business):
      Lifetime Value Mindset + Aligned Motivations
    • Nimbleness = agility (ease of business):
      Enterprise-wide Use of Insights + Customer-centered Action
“ClearAction Value Exchange is a knowledge-building, knowledge-sharing, like-minded place to go. The most unique thing is the way it’s curated in a personalized way.” — SVP Learning Solutions
“My goal is to make sure managers who aren’t directly speaking to customers to realize the impact they have on customers. We’ve saved customers time and money, and grown our business.” — VP Sales & Client Relations
“This is a fast way to learn. We have some say over topics that are relevant to us, with companies that are ready and willing to help solve. It’s a huge win for us.” — VP Marketing Operations

“ClearAction Value Exchange has best practices to earn the right to customers’ business and growing it by adding value.” — VP Sales & Client Relations

“I would definitely recommend the ClearAction Value Exchange because it is a treasure trove of tried-and-true practices.” — SVP Client Relations

“There are templates, podcasts, exercises, and a network of people you can ask ‘how did you do this?’ or ‘what did you struggle with?’” — VP Sales & Client Relations

“The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.” — Customer Engagement Manager
“This is a breakthrough to be able to do things in small bites, 5-40 minutes.” — VP Marketing Operations
“The Solve-Spaces are really a unique thing: it’s quick and asks you some pointed questions and then gives you suggestions for taking a solution back to your teams.” — Chief Customer Officer
“It gives you an opportunity to interact with other members. You know you’re talking to people just like you trying to solve similar problems, trying to give and gain as much as you are.” — SVP Learning Solutions
“It’s neat to be able to see just what’s tailored to me.” — Marketing Director
“In daily work it’s easy to stay in the same mindset. Solve-Spaces™ help me think about how I can think and communicate differently.” — Customer Experience Manager
customer experience leadership

Customer-centered cross-functional teamwork is the secret
to organic, sustainable profitability and revenue growth.

“ClearAction Continuum has been a great partner to NetApp, and has consulted on a variety of topics to help us advance our capabilities. The team includes some of the most prominent experts in their field. Their expertise and attention to detail in developing our case study was great. I’d recommend ClearAction to professionals looking to mature their operations and advance strategic projects for their companies.”

Judy Ash, Director of Global Marketing, NetApp

“I’ve had the opportunity to work with ClearAction Continuum on several projects. They are very dependable, detail oriented and have an extremely high sense of integrity. There’s no question they will do what’s needed to ensure the work is done correctly and the client’s best needs are taken into account.”

Linda Popky, Strategic Development Board, Watermark
We’re honored to influence these companies:

“ClearAction worked with Thomson Reuters on several occasions. Because they managed CX in the B2B space for years, they could provide us with examples and stories to which we could easily relate. They offered practical tools we could implement right away. It was incredibly beneficial for us to work with ClearAction. They elevated our collective CX knowledge and helped us achieve a higher level of CX maturity.”

Alice Chu, Director of Customer Experience, Thomson Reuters

Guided by the Executive Leadership Board

Join this expert-facilitated, member-led and member-driven nimbleness community.

Take your next steps to experience leadership

See FAQs for customer experience, employee experience, partner experience & marketing ops best practices. 

Your Playbook

Get real-time solutions 24×7 for making CX, EX and PX a team sport among everyone in your company.

Your Value Exchange

6 CX Competencies

Arrange on-the-spot coaching to efficiently and effectively navigate your toughest challenges in CX, EX, PX & MO.

Your Coach