What's the greatest challenge Voice of the Customer (VoC) managers face? Low survey response rates, capturing feedback at all important [...]
About optimizecxClearAction is a team of seasoned CX practitioners with first-hand knowledge of your challenges, giving you the upper-hand in achieving business results. Everyone on the ClearAction team has been responsible for achieving business results through employee engagement in customer experience improvement as employees in manufacturing firms. ClearAction was founded to help you avoid the school-of-hard-knocks and catalyze customer experience business results.
ClearAction's Lynn Hunsaker interviewed by Janice Cuban, MarCom Guru While companies clamor to get their share of revenue from new [...]
by Bob Thompson, Editor-in-Chief, CustomerThink.com Text mining, like its geological counterpart, is sifting through vast amounts of debris to find [...]
The 2nd Annual ClearAction Business-to-Business Customer Experience Management (CEM) Benchmarking Study has identified six best practices for strong market performance [...]
Humans, as well as all living things, align their behaviors with the rewards in their environment. For example, only 42% [...]
By Guest Blogger Michele Goetz Customer Satisfaction studies have become a mainstay metric in Marketing’s effectiveness dashboard. However, all too [...]