B2B Customer Experience Resources 2016-10-16T12:07:58+00:00
https://clearactioncx.com/b2b-customer-experience-resources/

B2B Customer Experience Resources

Common practices are not always best practices!
ClearCXTM approaches are based on the ClearAction team’s insights
after years of leading B2B customer experience strategy inside complex firms.

B2B customer experience practices

Common B2B CX Practices

  Rely on account teams & service
  Adopt common B-to-C practices
  Emphasize VoC & customer engagement
= Sporadic CX ROI with common approaches

B2B customer experience strategy

ClearCX B2B Practices

  Hear & address needs of all buying decision influencers
  Manage inter-function continuity between buyer/supplier
  Proactively manage re-buy intention
= Enduring CX ROI with ClearCXTM approaches

HAVE QUESTIONS ABOUT B2B CUSTOMER EXPERIENCE?
ASK OUR EXPERTS.

Ask An Expert

BUILDING YOUR CUSTOMER EXPERIENCE STRATEGY?

Get enduring business results through our 4-step approach to customer experience strategy development and deployment:

 
B-to-B Customer Experience

Our formula for success leapfrogs the norms.
Let’s talk.

ALREADY WELL-ESTABLISHED?

Business-to-Business-Customer-ExperienceFor well-established customer experience management, apply these best practices from CXPA's Certified Customer Experience Practitioner criteria:
   • Capturing B2B Customers' World
   • Connecting B2B CX Dots
   • Driving B2B CX Consistency
   • Proactive B2B Repurchases

Ask ClearAction for B2B Customer Experience advicel

LET’S DISCUSS YOUR GOALS

Phone: +1 408 687 9700
Email: OptimizeCX@ClearActionCX.com
 
 
We’re here to help answer your questions. We’ve led customer experience transformation in complex organizations. Tell us about your specific situation.

FIRST & LAST NAME

EMAIL

COMPANY

YOUR GOAL