https://clearactioncx.com/customer-centricity-resources/

Customer-Centricity Resources

Common practices are not always best practices!
ClearCXTM approaches are based on the ClearAction team’s insights
after years of leading customer-centricity inside complex firms.

customer-centricity practices

Common Customer-Centricity Practices

  Build front-line's service skills
  Expedite top customers' issues
= Sporadic CX ROI with common approaches

customer-centricity best practices

ClearCX Customer-Centricity Practices

  Weave CX into everything the company does
  Bust silos for collaboration
= Enduring CX ROI with ClearCXTM approaches

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BUILDING YOUR CUSTOMER-CENTRICITY?

Get enduring business results through our 4-step approach to customer-centric culture development and deployment:

 
Strategic Customer Experience

Our formula for success leapfrogs the norms.
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ALREADY WELL-ESTABLISHED?

Customer Centric CultureFor well-established customer experience management, apply these Customer-Centric Culture best practices from CXPA's Certified Customer Experience Practitioner criteria:
 
   • Engaging Sponsors
   • Facilitating CX
   • Nurturing CX Skills
   • Customer-Centric Marketing

Build your customer-centricity through ClearAction’s collaboration playbooks

LET’S DISCUSS YOUR GOALS

Phone: +1 408 687 9700
Email: OptimizeCX@ClearActionCX.com
 
 
We’re here to help answer your questions. We’ve led customer experience transformation in complex organizations. Tell us about your specific situation.

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