Customer Experience ROI Resources 2016-10-16T12:07:58+00:00
https://clearactioncx.com/customer-experience-roi-resources/

Customer Experience ROI Resources

Common practices are not always best practices!
ClearCXTM approaches are based on the ClearAction team’s insights
after years of leading customer experience ROI inside complex firms.

customer experience ROI practices

Common CX ROI Practices

  Incent employees per survey ratings
  Incent customers per revenue targets
  Focus on survey & engagement metrics
= Sporadic CX ROI with common approaches

customer experience ROI best practices

ClearCX ROI Practices

  Incent employees on VoC action plan metrics
  Connect team metrics & big-picture metrics
  Deploy all the building blocks for CX ROI
= Enduring CX ROI with ClearCXTM approaches

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WHAT IS CUSTOMER EXPERIENCE ROI?

CUSTOMER EXPERIENCE MEASUREMENT

CUSTOMER EXPERIENCE VALUE

METRICS TO ENGAGE EMPLOYEES IN CUSTOMER EXPERIENCE EXCELLENCE

BUILDING YOUR CUSTOMER EXPERIENCE ROI?

Get enduring business results through our 4-step approach to customer experience ROI development and deployment:

 
Strategic Customer Experience

Our formula for success leapfrogs the norms.
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ALREADY WELL-ESTABLISHED?

Customer Experience ROI

For well-established customer experience management, apply these best practices from CXPA's Certified Customer Experience Practitioner criteria:
   • Motivating CX Success
   • Monitoring CX Success
   • Driving CX Value
   • Empowering CX Dashboard

Build your customer experience ROI approach from ClearAction’s playbooks<

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Phone: +1 408 687 9700
Email: OptimizeCX@ClearActionCX.com
 
 
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