https://clearaction.com/cx-engagement/
Customer Engagement

Customer Engagement

Capabilities you need:

  • Engage customers with mutual benefits
  • Design customer engagement for lasting value
  • Enhance customers' journey across their entire life cycle

ClearEngagementTM

Guidance we provide:

  • Ensure human-to-human focus in customer engagement
  • Assess customer engagement methods per mutual benefits and long-term goals
  • Analyze end-to-end customer experience journeys and customer life cycles to identify compelling customer engagement opportunities
  • Align customer engagement methods with customer experience realities

  • Involve employees in engaging with customers in communities, blogs, etc.
  • Advise vendor selection and management
  • Leverage promoters through social media
  • Design customer engagement events

Access customer engagement expertise from people who have been in your shoes.
Our team members have deep insights from years of leading company-wide customer experience improvement inside major companies.

Let's discuss your goals:

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The experience you can expect from ClearAction:

  • We are prevention-minded
  • We seek to maximize discretionary time for all parties
  • We strive to increase your in-house capabilities
  • We customize everything we do to match your specific situation
  • Our approach suits every sector and industry
  • Our guidance adapts to your technologies and VoC methodologies
  • Love is our watchword: respect, trust and organic growth
  • We listen, confirm, anticipate, prevent, collaborate, and drive results
  • We want to have fun sharing our expertise with you
How to get started:

  • Tell us what you would like to achieve
  • Describe your situation: who's involved, and why and timing
  • We'll share how we've achieved similar results
  • We will describe the approaches we recommend
  • We'll summarize our conversation in a brief statement of work
  • Your decision-makers will help us refine objectives and deliverables
  • When you arrange a purchase order, our work together will begin
  • We will collaborate with your stakeholders and other vendors
  • We'll check our progress per agreed measures of success
  OptimizeCX[at]ClearActionCX[dot]com
  tel +1 408 687 9700 (GMT -8; US Pacific Zone)

Enable customers to love you
by increasing your customer experience value ratio
for ongoing, strong financial performance.

We have been in your shoes as customer experience practitioners and we know what it takes to grow value in the customer experience.

ClearAction love
About ClearAction